Frequently Asked Questions

๋ฐฐ์†ก

์ด ํ…์ŠคํŠธ๋ฅผ ์‚ฌ์šฉํ•˜์—ฌ ๊ณ ๊ฐ์˜ ์งˆ๋ฌธ์— ์ตœ๋Œ€ํ•œ ์ž์„ธํ•˜๊ฒŒ ๋‹ต๋ณ€ํ•˜์‹ญ์‹œ์˜ค.

์ด ํ…์ŠคํŠธ๋ฅผ ์‚ฌ์šฉํ•˜์—ฌ ๊ณ ๊ฐ์˜ ์งˆ๋ฌธ์— ์ตœ๋Œ€ํ•œ ์ž์„ธํ•˜๊ฒŒ ๋‹ต๋ณ€ํ•˜์‹ญ์‹œ์˜ค.

If you have any issues with your order, send us an e-mail at support@theplushiepals.com. Or, alternatively, fill out our Contact Us form!

์ด ํ…์ŠคํŠธ๋ฅผ ์‚ฌ์šฉํ•˜์—ฌ ๊ณ ๊ฐ์˜ ์งˆ๋ฌธ์— ์ตœ๋Œ€ํ•œ ์ž์„ธํ•˜๊ฒŒ ๋‹ต๋ณ€ํ•˜์‹ญ์‹œ์˜ค.

๋ณด๊ณ 

We accept a variety of payment methods, including credit/debit cards, Google Pay, and Apple Pay.

We're always coming out with new Plushie Pals! You can expect to see new releases every two weeks!

All our plushies arrive vacuum-sealed, so their velvety fabric may be a bit wrinkled! While these will flatten out on their own, speed up the process by blowing a hairdryer at medium heat over any creases at a distance of 5-10cm (2-4in) for about a minute - be careful not to burn the fibres!