Frequently Asked Questions
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If you have any issues with your order, send us an e-mail at support@theplushiepals.com. Or, alternatively, fill out our Contact Us form!
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We accept a variety of payment methods, including credit/debit cards, Google Pay, and Apple Pay.
We're always coming out with new Plushie Pals! You can expect to see new releases every two weeks!
All our plushies arrive vacuum-sealed, so their velvety fabric may be a bit wrinkled! While these will flatten out on their own, speed up the process by blowing a hairdryer at medium heat over any creases at a distance of 5-10cm (2-4in) for about a minute - be careful not to burn the fibres!